Question 1

What does a 4PL do that a freight forwarder does not?

Accepted Answer

You can track shipments using our real time tracking system that provides live updates, location details, and delivery status throughout the entire transportation process.

Question 2

Do you handle DDP shipments into the United States?

Accepted Answer

Yes — we manage duty, customs and delivery under a single DDP contract so there's one point of accountability from origin to final mile.

Question 3

Can you move transformers, coils and other oversize energy cargo?

Accepted Answer

Yes — heavy and oversize energy equipment is a core lane for us, with the permits, equipment and route planning already in place.

Question 4

Where are your US warehouses and what can they do?

Accepted Answer

We operate owned floors in New Jersey, Chicago and Los Angeles for cross-dock, transload, short-term storage and drayage staging.

Question 5

What documentation do I need for international shipments?

Accepted Answer

Typical requirements include a commercial invoice, packing list, bill of lading, and any applicable certificates of origin. Our team can advise on the exact set needed for your shipment.

Question 6

How do you handle shipment delays or exceptions?

Accepted Answer

Our operations team monitors every shipment in real time and proactively communicates any delays, along with recovery options, so you're never caught off guard.

Question 7

What industries do you primarily serve?

Accepted Answer

We work extensively with energy, industrial equipment, and manufacturing clients, though our network supports a wide range of freight types and volumes.

FAQ's

Straight answers

Send us the lane. We'll send back the landed number.